Manufacturing machines are the lifelines of many businesses. Without your critical machines humming day after day, productivity is lost. When a machine is down, it is imperative to have a reliable machine repair specialist available immediately. So, how do you choose your repair company? Here are five things to look for.
- Emergency Service Available- When a critical machine is down; you can’t wait three business days for a repair. You need a company that can deliver emergency service in record time. Be certain to ask any company you’re considering about their emergency response time, including any premium fees you’ll pay for emergency service.
- An Established Company – You don’t want to begin relying on a repair company that may be out of business in six months. Choose a company that has been around for a while and is financially stable. In addition to being able to feel confident that your company will be around to service you, their longevity also indicates that they know how to treat customers.
- Good Customer Service – You need a company that will be responsive when you have a question or problem. Check with other customers, and particularly other companies in your industry to see if they are satisfied with the service they receive before beginning a relationship with a machine repair company. Find out if you will have a dedicated point of contact, as well.
- An Ability to Think Outside the Box – There will be times when you will need a partner to help you create a solution that is outside normal routines and expectations. Choosing a repair company that can also create new parts and solutions will put you ahead of the game in the event of an unexpected situation.
- A Proven Track Record – It’s imperative that you choose a company that has the technical expertise to fix your problem. When you choose the wrong company, it results in longer down times, and escalating problems. Technical proficiency and experience is a must.
Your customers demand that your business be able to reliably manufacture your product. This means you must also demand reliability from vendors who keep your machines up and running for every shift.
Choosing a machine repair company that can be your partner in business is beneficial to both of you. You’ll save time and money knowing you can count on your vendor to be there whenever you suffer from a machine malfunction.