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Qualities to Look For When Choosing a Service for Phone Answering in St. Louis, MO

by Jayden Collins | Jan 16, 2017 | Call Center

Many professionals rely on answering services to field calls both during and after business hours. This comes in handy for entrepreneurs who want potential customers to talk with a live person instead of being forwarded to voice mail. It also comes in handy for...

Learning How To Manage Call Centers in Hawaii

by Jayden Collins | Jan 27, 2016 | Call Center

Those who are new to managing Call Centers in Hawaii have to learn how to handle call centers. One of the most important things is to make sure that people who handle calls are courteous to callers. Even when callers are rude, it's important for employees to handle...